Modern websites are much more than an online brochure. They are interactive and invite your customers to interact with you online. Adding Live Chat to Your Website to Attract Customers .So if you have a WordPress site and it only serves as an online brochure, it’s time to add live chat.
An essential interactive feature night clubs and bars email list for your website is live chat. It will help your customer support and marketing team communicate with customers and prospects in real time to delight them and often close the sale.
Benefits of Live Chat on WordPress Sites
Phone, email, support tickets—all of these channels take time for customers to get answers to their questions. We live in a culture where customers expect immediate answers. If they can’t get an answer from you, they may start looking elsewhere.
There are many benefits to opening an online chat. Here are some of them.
1. Quick answers to customer questions
You want to be ahead of your branding agencies in barranquilla competitors in answering your customers’ questions. Otherwise, you could lose that customer’s business. Part of the buyer’s journey is gathering information. And while you may think your site is thought out to the last detail, you may not notice gaps in the content that prevent the question from being answered. Opening a chat allows customers to continue their buying journey and get closer to you.
2. Improving customer experience
Customer experience is very important to getting repeat customers. Statistically, if a customer has a bad experience with you, 89% of them will go to your competitors . You need to make sure that you are delighting your customers, but at the same time, creating an “umbrella” for those who are not satisfied.
The more communication channels you can open to your customers and respond to their needs, the better the overall experience of doing business with your company will be.
3. Collecting marketing data and leads
When a user initiates a live chat, they burkina faso business directory are typically asked to enter their name and contact information. So, by answering their questions in real time, you are also collecting marketing data so that your sales and marketing teams can follow up with the customer. This can help you create nurturing campaigns and adjust your online content based on customer questions and requests.
4. Increase conversion rate
According to HubSpot research, 82 percent of consumers want an immediate response from a company. Otherwise, they will look elsewhere for an answer. To provide the level of service your customers need, you need to open a live chat to ensure an immediate response.
5. Customers start to expect it
The more websites that have live chat, the more customers expect this service. Show that you care about your customers by opening this important channel of communication with them.