Customers want more singapore whatsapp number data
than just their questions answered and their orders filled — they want to build meaningful relationships with the brands they buy from. A recent customer survey by Iterable found that “83% of consumers are more likely to purchase from a brand they have an emotional connection to.”1
To build these emotional connections, brands can’t only offer traditional customer service — they need to create a culture of customer care. Shrewd customer care leaders know the difference is all about building long-term relationships that help drive revenue for your organization.
Now imagine the same situation. You respond to the customer in the same way — offer an apology, investigate the problem, and offer a refund. However, you also take the initiative to recommend the following solution.
Customer care helps brands build trust
Emotional connections establish use of dropshipping platforms
trust between customers and brands. And according to a recent survey by Clear Channel, 81% of consumers say that trust is “a deciding factor in their purchase journey.”3
Trust is earned by displaying honesty, transparency, and dependability in your customer communications. When providing customer care, don’t make promises that you know you can’t deliver on. Don’t claim an issue is a “quick fix” when you know it isn’t. Be transparent.
Sure, customers are always looking for fast service. But if a solution can’t be found quickly, tell them. Customers appreciate honesty and can set their expectations accordingly.
Customer care shows buyers you value them
The relationship you egypt data
have with customers is never a one-sided one. Acknowledge that you are grateful for customers that, with their business, support you and help you succeed every day.
Customer care makes customers feel appreciated. According to a survey by Handwrytten, only 20% of customers feel that way. The survey also shows that when consumers feel appreciated, they are:
- More likely to buy more (60%)
- More likely to spend more per purchase (49%)
- More likely to tell family and friends about you (63%)4
One of the easiest ways to demonstrate appreciation is to offer customers tangible gifts like exclusive freebies and special offers that show how much you value their business and loyalty. Customizing these offers based on previous purchases can be the cherry on top, further establishing a sense of value.